Feeling Understood Matters More Than Good Advice
Many conversations go wrong because we focus on problem-solving instead of understanding. Learn why curiosity strengthens relationships, helps people feel seen, and creates deeper emotional connection.
RELATIONSHIPS & EMOTIONAL INTELLIGENCECOMMUNICATION SKILLSSELF GROWTH
Kashmira
6/15/20262 min read
Why People Pull Away When You Try To Help Them
This is the sequence:
Someone you care about is struggling -> You get them to open up -> You tell them what to do to make the problem go away -> They're annoyed at you and now you're kinda annoyed at them.
Within minutes, the angelic feeling of "trying to help" turns into tensed frustration.
So what exactly happened here?
Often, communication tragically fails because one person enters the conversation having already decided what the other person needs.
Maybe they need to be more confident. (you think they need to be more confident)
Maybe they need to stop overthinking. (you think they need to stop overthinking)
Maybe they need to just set clearer boundaries. (you think they need to just set clearer boundaries)
Your intention is usually good. But something very very important gets lost during all this advice-giving.
Curiosity.
When someone shares their experience, they aren't always looking for a solution or an input on what they're doing wrong. What they're actually looking for is understanding.
The moment we assume we already know what needs to change, we stop being curious about what the other person is actually going through.
And people can feel that. You must have felt it too, right? Think about the last time you got unsolicited advice from someone.
Did you feel:
unheard?
misunderstood?
dismissed?
judged?
rushed?
talked down to?
Even if none of that was intended.
Skipping curiosity and jumping to advice-giving or problem-solving shifts the conversation from:
"help me understand what's happening"
to
"let me tell you what you should do"
And that rarely creates connection.
Curiosity Fosters Connection
Curiosity sounds like:
"Oh no, what was that like?"
"What makes it difficult?"
"Tell me more."
"What feels most important right now?"
Notice that none of these questions assume an answer. They create space. They convey:
"I'm interested in understanding your experience before deciding what it means."
And that is often what helps people feel seen.
"But what if I genuinely know how to solve their problem?"
Maybe you've been through something similar yourself, and you've learned lessons the hard way and want to save them time, pain, or unnecessary mistakes. And your advice might even really be good.
But the issue here isn't whether your solution is right. The issue is whether the other person feels understood enough to receive it.
When people feel unheard, even excellent advice can feel dismissive. They may walk away feeling as though their experience was skipped over in the rush to get to the answer.
Understanding and advice aren't opposites. In fact, understanding often makes advice more effective.
If you slow down and get curious first, you may discover that what they need most in that moment isn't a life lesson or a solution (and they might already know what they need to do).
It's the feeling that someone is willing to sit with them, understand their experience, and take it seriously.
TLDR: People don't like it when others decide what's good for them
It makes them feel small. Like how they feel doesn't matter.
Before You Offer Advice
Ironic, but here's some advice O_O
The next time someone opens up to you, try asking yourself:
"Am I trying to understand them, or am I trying to fix the problem?"
There is nothing wrong with helping. But meaningful conversations often begin with curiosity, not solutions.
People may forget the advice you gave them.
But they rarely forget how it felt to be genuinely understood.
